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1. INTRODUCTION
Thank you for choosing DiGITONIKA WebDesign Agency for your web design needs. We are committed to providing excellent service and ensuring your satisfaction. Please read our refund policy carefully to understand the terms and conditions regarding refunds.
1. Refund Eligibility
1.1 30-Day Satisfaction Guarantee: DiGITONIKA WebDesign Agency offers a 7-day satisfaction guarantee on our services. If you are not satisfied with the initial design concepts presented to you, you may request a refund within 7 days of the project kick-off date.
1.2 Non-Delivery of Service: If, for any reason, we are unable to deliver the agreed-upon services, a full refund will be issued.
2. Refund Process
2.1 Refund Request: To request a refund, please contact our customer support team at [support@digitonika.com] within the specified time frames mentioned in section 1.
2.2 Provide Details: Clearly state the reasons for your refund request and provide any necessary supporting documentation. This will help us understand and address your concerns promptly.
2.3 Refund Approval: Refunds are subject to approval by DiGITONIKA WebDesign Agency. We reserve the right to decline a refund if the request does not meet the eligibility criteria outlined in section 1.
2.4 Refund Method: Approved refunds will be processed using the original payment method. Please allow up to [number of days] for the refund to be reflected in your account.
3. Exclusions
3.1 Change of Mind: Refunds will not be provided for projects where the client has a change of mind or decides to go in a different direction after the initial concepts have been presented.
3.2 Client’s Responsibilities: Failure to provide necessary information, feedback, or cooperation in a timely manner may result in project delays, but it does not make the client eligible for a refund.
4. Cancellation Policy
4.1 Cancellation by Client: If a client decides to cancel a project after it has been initiated, a refund may be provided based on the work completed up to that point, minus any non-recoverable expenses incurred by DiGITONIKA WebDesign Agency.
5. Modifications to the Refund Policy
5.1 Policy Changes: DiGITONIKA WebDesign Agency reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
By engaging in business with DiGITONIKA WebDesign Agency, you agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or concerns, please contact our customer support team at [support@digitonika.com].
